Tenant FAQ’s

Click on a question below to reveal the answer.

When should I begin looking for a home to rent?

You should begin your search for a rental home 30-60 prior to your desired move-in date.

How do I schedule an appointment to see an available home?

Please call 602-368-4400 to schedule an appointment to see one of our available homes.

How long will my lease be?

Our standard lease is 12-months. Exceptions are occasionally considered with owner approval.

Do you accept Section 8?

Some of our properties accept Section 8. Please call 602-368-4400 to verify.

What are your qualifications?

We run a thorough credit and background check prior to acceptance. In addition, we verify rental history and are typically looking for on-time payments, proper notice at move-out, non-compliance issues and good move-out condition. We require verifiable income in the form of your last 2 paystubs or official income letters. Each home is unique in its ownership and therefore will have different qualifying factors in regard to criminal record, collections/judgments, bankruptcy’s etc. It is imperative you are forthcoming with your challenges in order for us to provide the owner of the property with the information needed to make a decision.

How can I take a home off the market?

A $500.00 earnest deposit is required to take a property off the market. This will not be refundable if you decide not to move in to the home, it is refundable if you are denied. The $500.00 will be applied to your security deposit at move-in.

What documents do I need to submit with my application?

For fastest approval, please submit copies of all applicants’ state issued ID’s, copies of social security cards, last two paystubs, your complete application and your application fee.

How long does the approval process take?

We generally have a response within 24-48 hours.

What is your application fee?

The application fee is $30.00 per applicant over 18 and is used toward obtaining a full credit and background check.

How can I pay my rent online?

What forms of payment do you accept?

In the office we accept checks, cashier checks and money orders. You may pay with a checking/savings account or with a credit card (additional fee applies) if you use our online payment system.

What are your late fees?

Late fees are $10.00 per day after the 1st of the month.

How do I submit a maintenance request?

You can submit a maintenance request through our online tenant portal click here, by emailing repairs@azpropertybrokerage.com or by calling 602-288-7851.

Where can I research school’s?

Where can I find utility company telephone numbers?

APS 602-371-7171
SRP 602-236-8888
SW Gas 877-860-6020
City of Phoenix 602-262-6251
City of Tempe 480-350-8361
City of Scottsdale 480-312-2461
City of Glendale 623-930-3190
City of Peoria 623-773-7160
Cox 623-594-8759
Century Link 800-475-7526

Is renters insurance required?

Renters insurance is required for our tenants with pets. We recommend renter’s insurance to all of our tenants. Renters insurance will cover your possessions in the event they are stolen, destroyed or if a visitor is accidentally hurt at your residence.

Where can I find a copy of the Arizona Landlord Tenant Act?

What is your move-out procedure?

You must put your notice of intent to vacate in writing and deliver it to our office on or prior to the last rental due date of the original term. A move-out walk through will be scheduled with you on the date the home is completely vacated. Please note you must keep utilities on through this date. Refundable security deposits are refunded within 14 business days after possession is returned to us.

How do I get my deposit back?

What if the home I rent is located in an HOA?

By signing a lease agreement with Arizona Property Brokerage, you are agreeing to adhere to all rules and regulations and CC&R’s for the HOA you will be living in. You will be provided with a copy of these documents at your lease signing. You will be responsible for all fees associated with HOA violations while you occupy the property. Please note, you will not be responsible for monthly HOA assessments.

Can I have satellite?

You can have satellite; however, the satellite dish may not be attached to the building structure in any way. The dish must be located on a tripod stand. Any contracts associated with the satellite must not be tied to the home and will be the responsibility of the tenant.

How do I renew my lease?

You will receive a letter from Arizona Property Brokerage approximately 60-days prior to your lease expiration. This letter will detail your renewal options. Please note, a renewal walk-through is mandatory.

How do I use the tenant portal?